by Mike Osredker
Many forums I attend feature an opportunity to get to know experts in their particular field… and around the Washington, D.C., area you can bet that you will meet lots of people who characterize their business as “IT or IT support.” Information technology support spans a wide array of products, services, consulting and projects; and, it is typically focused on a technical solution that has great promise for the organization in which the implementation is taking place. Many times, however, a key ingredient to a successful implementation gets short shrift or is forgotten completely in the process.
One memorable comment came from the CEO of a mid-size IT consultancy over lunch a few weeks ago. He said, “I know we have the right technical solution and the right resources on the project, but we can’t get the people to cooperate.” Everyone welcomes change, right? Ok, you first!
Managing change, proactively and to a sustainable level, is a challenge to any enterprise or government entity. Keep in mind the importance of integrating the technical solution into current work processes and making the adjustments stick through an orderly, reinforced, consistent communication process with those involved. On the front end, create a road map to success, analyze potential risks, and give substantial weight to the human element. Execute the project, measuring the technical elements and the progress with the team. Remember, what gets measured, gets accomplished.
Completing the project is an important milestone. Sustaining the change elements requires follow up. What lessons were learned during the project? Keep monitoring performance, adjust as necessary to be sure you’re measuring the right elements, and keep those lines of communication open in both directions. Successful change management is the hallmark of industry leaders, creates a competitive edge, and prepares your team for what’s next… more change!
Want to see how we think about change? Click here.